Rockmere Finance Ltd is committed to protecting your privacy. This notice explains how we collect, use, and protect your personal information. Rockmere Finance Ltd is responsible for the processing of the personal information you supply and is registered with the Information Commissioner’s Office under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, registration number ZB926197.

Website

You can browse our website without sharing any personal information. However, when you complete a contact form or enquiry form, we may collect and store your information securely to help fulfill your request. We may also track website usage data to improve your experience, but this does not personally identify you.

What Information We Collect

To assist you with mortgages, protection products, or related services, we may collect a range of personal and financial information. This can include your contact details, income and expenditure, employment status, credit history, property details, and identification documents. In some cases, we may also collect payment details when required. We only gather information that is directly relevant to the services we provide and will retain it only for as long as necessary to fulfil those services and meet our legal or regulatory obligations.

How We Collect Information

We may collect information through a variety of methods, including website forms, phone calls, emails, messages, social media interactions, and in-person meetings. In some cases, information may also be received from third-party referrals, provided you have given your consent. Please note that telephone calls may be recorded for training and compliance purposes. We typically retain client records for a minimum of 6 years after our relationship ends, in line with FCA and anti-money laundering regulations.

How We Use Your Information

We use your personal data to process mortgage, protection, or financial product enquiries and to verify your identity. This information also allows us to manage and review your application or case efficiently, while ensuring we meet our legal and regulatory obligations. Additionally, we may use your data to improve the quality of our services and to contact you with relevant updates or changes to the products we offer. Our lawful basis for processing your data is the performance of a contract with you, compliance with our legal obligations, and where you have given consent (for marketing).

Who We Share Your Information With

To provide our services, we may need to share your personal information with third parties, including mortgage lenders, insurance providers, solicitors, surveyors, our broker network (Connect IFA Ltd), introducers where relevant, and secure third-party systems and platforms. All parties we work with are required to handle your data securely and in full compliance with UK data protection laws.

Marketing

We will only send you marketing communications if you’ve given explicit consent. You can update your preferences or opt out at any time by contacting us.

Your Rights

You have the right to access the personal data we hold about you, request corrections to any inaccuracies, request deletion where appropriate, and withdraw your consent for marketing communications at any time.

If you wish to exercise any of these rights or have any questions, please contact:

Rockmere Finance Ltd
Farringdon House 29 Park lodge Avenue
Email: [email protected]
Phone: 07745815062

Changes to This Policy

We may update this privacy notice from time to time. Please check this page for the latest version. Continued use of our services implies acceptance of any changes.

Last updated: July 2025